Overview

After an AlertFind notification is complete reports are generated that inform you of the results and you would like to know how to interpret them.

Information

A notification is considered complete when AlertFind has successfully sent the notification to all scheduled devices or exhausted the escalation for each user. Once the notification has completed, AlertFind distributes the Notification Reports.

Within the Notification task, notifications to specific devices are deemed to be complete depending on the type of device being contacted:

• Email: An email notification is complete when the email is sent (delivery cannot be confirmed)
• Telephone: A telephone notification is complete when AlertFind reaches a person or leaves a voice mail (delivery can be confirmed)
• SMS: An SMS notification is complete when the device has been reached (delivery can be confirmed)
• Fax: A fax notification is complete when the device has been reached (delivery can be confirmed)
• Pager: A pager notification is complete when the device has been reached (delivery can be confirmed)

Notification Reports

Upon completion AlertFind will distribute three CSV-formatted results files via email to a designated individual or distribution list:

• NotificationResponses.csv
• NotificationTimeHistogram.csv
• NotificationRecipients.csv

The CSV files emailed are identical to the download reports available on the Sent Notifications page.

NotificationResponses.csv

The Notification Responses Report contains the following information:

• Subject of the notification
• Sent Time
• Expire, if set
• Recurrence, if set
• Sender (full name of the person who sent the message)
• Message (text of the message)
• Priority, if set
• Authenticated (whether authentication was required for this notification)
• Response Limit Handling
• Hotline, if available (use User's Default Hotline, Use all Hotlines, or Do not allow  responses through the Hotline)
• Email Results (to whom)
• Current Status of the notification
• Canceled: The notification was canceled by the sender
• Completed: The notification was delivered
• Scheduled: The notification will be sent at the scheduled time
• Response Summary for the notification
• Abbreviation
• Count of this response
• Limit (if one exists)
• Bridge (to conference call)
• Data (entered by recipient)
• Description
• Details for each response
• Name of recipient
• External Key
• Last Update
• Response
• Data (entered by recipient)
• Status of notification task for this recipient
• Last Confirmed Device Name
• Last Confirmed Device Address
• Last Confirmed Hotline Label
• Last Confirmed Hotline Number Label
• Last Confirmed Hotline Number

NotificationTimeHistogram.csv

The Notification Response Time Report contains the following information:

• Subject
• Sent Time
• Expire, if set
• Recurrence, if set
• Message (set to recorded audio if a recorded message was used for the  notification)
• Priority
• Authenticated
• Response Limit Handling
• Hotline, if available (use User's Default Hotline, Use all Hotlines, or Do not allow  responses through the Hotline)
• Email results (to whom and at what address)
• Current Status of the notification
• Response Summary
• Confirmed
• Number of the response
• Abbreviation of the response
• Count of this response
• Limit (if one exists)
• Bridge (to conference call)
• Data (entered by recipient)
• Description (the response)
• No response yet
• Total
• Response Time Summary (in 5 minute increments)
• Total responses

NotificationRecipients.csv

The Notification Recipients Report includes details about each recipient's specific response information. The following information is included in the NotificationsReceipients.csv file:

• Subject
• Sent Time
• Expire, if set
• Recurrence, if set
• Message (set to recorded audio if a recorded message was used for the  notification)
• Priority
• Authenticated
• Response Limit Handling
• Hotline, if available (use User's Default Hotline, Use all Hotlines, or Do not allow  responses through the Hotline)
• Email results (to whom and at what address)
• Current Status of the notification
• Response Summary
• Confirmed
• Number of the response
• Abbreviation of the response
• Count of this response
• Limit (if one exists)
• Bridge (to conference call)
• Data (entered by recipient)
• Description (the response)
• No response yet
• Information about each recipient
• Name
• External key
• Description
• Last Update (for example, Tue May 8 2007 4:23:44 PM)
• Response
• Data (entered by recipient)
• Status of notification task
• Last Confirmed Device Name
• Last Confirmed Device Address
• Last Confirmed Hotline Label
• Last Confirmed Hotline Number Label
• Last Confirmed Hotline Number