Overview
You would like to modify your AlertFind Company Information, such as the name that appears when SMS Notifications are sent. AlertFind's Application Settings allow you to set general company information, user password options, default voice call settings, default Hotline settings, and default conference call settings.
Solution
- Log on to AlertFind as an Administrator
- From the left navigation menu, Administration section, click Application Settings
- Click the Edit button directly under the “Settings” heading
- In the Settings page locate the element to change and type the new text in the data entry field
Elements that can be edited are listed below: - Click Save to save your changes
General Company Information
|
Field |
Description |
|
Name |
The name of your organization. |
|
From Email Address |
The email address that appears in the From field when users receive AlertFindemail notifications. |
| Partner Brand | Select from the drop-down menu the brand of your organization. |
| Needs usage policy review | Check this option to requires the administrator to be logged into the system to click through the accepted Usage Policy. |
|
Admin Alerting Console |
Check this option to have the Alert Console be the default home screen for administrators. |
|
Team Leader Alerting Console |
Check this option to have the Alert Console be the default home screen for team leaders. |
|
Map Based |
Check this option to allow administrators and team leaders to use map-based notifications. |
| Mobile Alerts | Check this option to allow map-based notifications. |
|
Confirmation Options |
Check this option to allow administrators and team leaders to respond on behalf of a notification’s recipients. |
Domains to Include
|
Field |
Description |
| Domains |
Click Add and key in domain names to add new domains. Select the domain and click Remove to delete existing domains. |
User Password Options
- Password Option setting changes will not retroactively affect passwords set before the password requirements are saved.
- These restrictions do not affect passwords obtained from user imports, SOAP requests, or users integrated from EMS
|
Field |
Description |
|
Minimum Password Length |
Enter a numeric value to define the minimum password length. Allowed values are 8 to 50. The default value is 8 characters. |
|
Password Complexity |
Password complexity requirements can be chosen from the drop-down list:
|
|
Passwords Allow Character Sequencing |
Check the checkbox to allow character sequencing. Sequencing includes three or more characters or digits of the same case and includes reverse sequences. Examples: "abc", "CBA", "123" or "!@#". The default value is unchecked, to not allow character sequencing. |
| Password Retry Limit | Set the number of times a user can retry the password before locking the account. |
| Password Expiry | Check this option to block users with an expired password to be able to login into AlertFind. |
| Multi-Factor Authentication | Check this option to send an SMS to a user with a code to complete the authentication process. |
Notification Parameters
|
Field |
Description |
|
Customer System Name |
The name of your organization to display by text devices (email, fax, and SMS device notifications). If blank, AlertFind uses the default notification system name, such as |
|
Voice Customer System Name |
The name of your organization to be spoken in inbound and outbound voice notifications. This can differ from the |
| Default Voice | Select the default voice from the drop-down menu. |
| Authorized Voice(s) | Select the group of authorized voices from the drop-down menu. |
|
Call Retry Count |
The number of times that AlertFind tries to contact a voice device after a failure to connect (including dropped calls and hang-ups prior to confirmation). The default (blank) is 5 retries. |
|
Call Retry Delay |
The length of time (in minutes) AlertFind waits before it tries to call a failed voice number. The default (blank) is 5 minutes. |
| Priority-One Voice Port Count | The number of priority-one voice ports that should be reserved for this customer. |
| Notify Support | Send Aurea support an email when notification is sent. |
|
Caller ID |
Check this box to display a specific phone number as the caller ID for AlertFind. For example, use the corporate emergency phone number so users know they should always answer these calls. Support recommends this field contain a valid phone number, because voice carriers may reject calls with a missing or invalid caller ID. Once the check-box is checked, a formatted field to enter the phone number appears. To type an international phone number, click International to display a free-form field that will accept an international number. Note: Calling line IDs are not regulated by any standards body. Because of this, international numbers may not display correctly on the receiving device. |
|
Hotline Access |
Hotline is enabled by Support when AlertFind is provisioned. This field cannot be edited. To add Hotline Pro access, contact Support. |
| Incident Collaboration Center | Check to enable Incident Collaboration Center |
|
Conference Call Line |
If your organization has a default conference call phone number, type the default phone number in this field. Leave blank if the organization does not have a default. To type an international phone number, click International to display a free-form field that will accept an international number. |
|
Meeting ID |
If the organization uses a default conference call meeting ID, type the default meeting ID in this field. Leave blank if the organization does not have a default. |
|
Conference Call Prefix |
If AlertFind needs to dial a prefix before the conference call meeting ID, enter that prefix here. For example, AlertFind may need to dial '#' or '*3' to go to the menu option for entering the meeting ID. |
|
Conference Call Suffix |
If AlertFind needs to dial a suffix after the conference call meeting ID, enter that suffix here. For example, AlertFind may need to dial '*' after entering the conference call number to join the call. |
| Conference Call AnswerOnMedia | Check this option for conference call providers that don't properly signal that a call was answered. |
| SMS | Allow customers to use SMS devices. |
| Voice | Allow customers to use Voice devices. |
| Customer Account |
Check to Enable Customer.
CAUTION
Disabling Customer will prevent login of all Users configured for this Customer. Also, all Notifications, Hotlines, and API calls will be disabled. |
| Customer PIN Authentication |
Check to Enable Customer.
CAUTION
Disabling Customer will prevent login of all Users configured for this Customer. Also, all Notifications, Hotlines, and API calls will be disabled. |
| Web Reporting | Check this option to allow customer to use Web base reporting. |
| Email Reply Domain | Domain name used at Email's Notification reply (confirm) link, e.g. domain1.com, domain2.com/webapp, 192.168.0.100, domain3.com:8080 |
Skype for Business Parameters
|
Field |
Description |
| Skype for Business | Check this option to allow the use of Skype for Business devices. This setting can be changed by AlertFind support users and administrators. |
| Skype for Business Domain | AlertFind's registration domain in Customer's Skype for Business Active Directory. Domain, login and password should be provided by customer. |
| Skype for Business Domain Password | AlertFind's user password in customer's Skype for Business Active Directory. |
| Confirm Password | Retype the password entered above. |
| Skype For Business Registrar Pools | Enter Registrar Pools in customer's Skype for Business. The list of Registrar Pools should be provided by customer. |
| Add/Remove | Click Add to add a new domain with the information entered above. Click Remove to delete a Skype Domain. |
Notification Retention Policy
|
Field |
Description |
| Delete Notification after | Set the time limit for notifications to be kept by AlertFind. |
Priyanka Bhotika
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