Overview

Users use their passwords to login into AlertFind to access notifications, incidents, or their user accounts. In cases where the Forgot Password link is not working or you want to do this and/or change the user's PIN, follow these instructions.

Solution

Prerequisites

• Administrator account

Reset a User's Password:

1. From any list of users, double-click a user name to bring up the User Overview page. For additional information on user lists, see the Viewing User Lists article.
   
   
2. Click Change Password at the top of the User Overview page.
   
   
3. Enter the new password into the New Password and Confirm Password fields.
   
   
4. Click Save to save your changes and return to the User Overview page.

After saving the changes the user will be able to logon with the new password.

Change a User's PIN

1. From any list of users, double-click a user name to bring up the User Overview page.  
   
   
2. Click Change PIN at the top of the User Overview page.
   
   
3. Enter the new password into the New PIN and Confirm PIN fields.
   
   
4. Click Save to save your changes and return to the User Overview page.

After saving the changes the user can use the new PIN when challenged.