Overview

After adding users to the file you use to import users into your roster and importing the file, you notice that the user count in AlertFind and your import file are different and several users appear to not be imported. There were no errors from the import or any indication of issues.

Information

This situation will occur if the user names that are being added do not meet the following requirements:

• The user name is an email address in the form of username@companydomain.com
• The @companydomain.com portion of the email address, known as the domain name, is the same as the domain(s) that are configured for your instance
• User might have 2 phone numbers specified in one phone field, e. g."XXX-XXX-XXXX XXXX-XXX-XXXX". We can only accept one phone number.
• An email address might have a space in it, e. g. “firstname .lastname@example.com”. Please remove such spaces.

For additional information on user accounts see the Creating Users article.