Overview

After completing a Roster Import into AlertFind you notice that your Team Leaders or other team members or their Administrator Roles are missing.

Information

This situation can occur if your Roster Import file is missing the affected members. The system will delete any users that are not present in the Import Roster file. You can fix this issue using the Restore From Backup option if this is the first import that is missing data. 

If your Import Roster file does not include columns for Roles (User or Administrator) or Permissions (for Team Leaders) and you assign these properties to users directly in the system after import, restoring from backup will not restore Roles and Permissions. This is typically not an issue unless users are deleted, then restored from a backup. For example:

• You have 500 users in your Roster on Day 1
• You run an import that evening that has 450 users - all 50 of your Team Leaders were missing from the import file
• You have 450 users in your Roster on Day 2 and you get complaints from your Team Leaders
• You run the Restore From Backup that evening
• You have 500 users in your Roster on Day 3, but no Team Leaders since your Roster Import file does not have Permissions information

You can avoid this issue by conducting a "simulated import" and validating the changes before committing them. See the article How Do I Import a Roster Into the AlertFind System? for details.

If you need to restore a backup prior to the previous Import, contact our Support Team for assistance.