Overview

If you are sending AlertFInd notifications and recipients reply to you outside of AlertFind you might want to record a response on behalf of a user.

Solution

Prior to using these steps you need to contact support to enable "Allow Administrators and Team Leaders to respond on-behalf-of a notification's recipients" option.

1. Click Sent Notifications.
2. Double-click the notification in question.
3. Open All Recipients tab.
4. Click on required user.
5. Click Respond on behalf of button to select required response option.