Overview

You might get multiple reports from users who were not able to listen to voice notifications after pressing 1 because calls were being disconnected.

Information

Check call logs, if you will find "Call Error: VXML Dialog Critical Failure" in the log file, the issue will need to be addressed by our Development Team. Please contact support for escalation.

<supportagent>

Solution

Collect the following data and escalate the issue to the Development Team using MOAFCID Jira project.

• Customer ID
• Backend ID
• Notification ID
• Team
• Notification date
• Error.

</supportagent>

Testing

Send a voice notification to users who reported the issue to confirm that fix is working.