Overview

If your AlertFind instance has notification templates, broadcast groups, or escalation groups with Quick Launch IDs, you can launch a notification using the Hotline or Hotline Pro voice interface. However, all Quick Launch IDs must be unique and cannot be the same as a broadcast group or escalation group Quick Launch ID. You do not need to be a Team Leader to use a Quick Launch ID.

Solution

If you are using Hotline Pro, the Hotline must have a Compose Notification option.

1. Call the Hotline or Hotline Pro number
   
   
2. Follow the voice prompts and select Compose Notification
   
   
3. Enter your credentials and PIN
   
   
4. Press 1 to enter the Quick Launch ID associated with the Incident Template
   
   
5. Use the keypad of your phone to type the Quick Launch. You will hear a message as “You are about to open an incident from the notification template [template name] with description [description].” and AlertFind offers four options:
   
   • Press 1 to immediately open an incident from the Incident Template and send all notification tasks that are not enabled for manual execution
   • Press 3 to review the notification tasks, recipient lists, and priority for the Incident Template
   • Press 9 to select a different Incident Template
   • Press 0 to return to the main menu
     
     
6. Initiate the notification by pressing 1 and wait for Hotline to confirm that it has been sent

Testing

1. Review notification status by logging in to the AlertFind web interface and clicking Sent Notifications