Overview

After uploading your most recent Roster to the AlertFind SFTP site you notice that your Roster is not being updated and that the import has failed.

Solution

This error occurs when the SFTP import directory contains more than one file and or the import file name does not match the name that is expected from your last import.

1. Click Settings > Data Management
   
   
2. Click Configure to see the file name used in the last import. Change your import file name to match the name precisely including capitalization
   
   
3. Access your SFTP folder and delete any existing files - do not rename files or the import will fail

After changing the file name to match the previous import file name and ensuring that the SFTP import directory only contains the import file, the import is successful.