Overview

If you are trying to register AlertFind mobile app, log in using it or use any of AlertFind functions, e. g. respond to notification - you might notice that registration is failing with "Server failure or busy, please try later" error. 

Information

This might be a result of an issue with AlertFind mobile app service, which needs to be escalated to our Operations Team. Please attempt to log in to AlertFind using web console:

• https://plano.alertfind.com/login
• https://chicago.alertfind.com/login
• https://london.alertfind.com/login

If your credentials work on the web portal - contact Support and provide the following details"

• screenshot of the error;
• date and time of registration attempt.

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Prerequisites

• screenshot of the error;
• date and time of registration attempt.
• EPA Admin or EPA Management role.

Solution

Confirm that issue is still present by trying to register your own mobile app on the demo bytestacker instance and escalate it by filing a Customer Defect with the Engineering Team using the MOAFCID Jira project.

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