Overview

If you are trying to log in AlertFind you might notice that the authentication page keeps loading after credentials input.

Information

Try the following steps:

• Clear browser cache.
• Try another browser.
• Try to log in from a different internet connection.

If it doesn't help this might be a result of a backend problem that should be escalated to our Operations Team. Contact support team, please.

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Prerequisites

1. Browser cache and connection problems are eliminated before escalation.
2. Try to log in AlertFind demo instance on different data centers:
   • https://plano.alertfind.com
   • https://chicago.alertfind.com
   • https://london.alertfind.com

Solution Steps

Escalate the issue to Operations Team using CENTRAL Jira project.

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