Overview

If you are sending AlertFind email notifications you might notice that they are sent from @alertfind.com domain by default. It's likely you might want to change that domain to your own domain to make notifications better recognizable by users.

Note: We will have to get the domains verified on the Amazon Pinpoint.

Solution

IMPORTANT: Please submit a support ticket with the domain(s) you'd like to send emails from as we need to go through a verification process internally to enable these domains! Once this is done, please follow the steps below to configure your from email address. 

<supportagent>We need to create a CR  for SaaS team to verify the domain using MOAFCID-51186 as a template.</supportagent>

Log in to AlertFind portal with Admin role and update email FROM address in Application Settings.

1. Open AlertFind portal URL depending on the datacenter you were assigned to:
   • https://plano.alertfind.com
   • https://chicago.alertfind.com
   • https://london.alertfind.com
2. Input username and password.
3. Click Application Settings under Administration.
   
4. Check that domain is listed under Domains in Company Information section or contact support to add it otherwise.
   
5. Click Edit button at the top left.
   
6. Specify From Email Address.
   
7. Click Save button at the bottom.
   

You can additionally create a mailbox on your mail server with this address if you need it. All notification responses will go to AlertFind directly.

Testing

Send a test email notification to confirm that emails are reaching end-users through spam protection and from address and domain has changed.