Articles

AlertFind Settings

• AlertFind SSO

  Overview You might want to implement SSO (Single Sign-On) feature for AlertFind using SAML, OAuth, or other SSO providers. Information SSO is not implemented for Alerfind. This feature request is alre...

• AlertFind New UI URLs

  Overview You have been using a <location>.messageone.com URL to access AlertFind and are encountering logon issues, issues modifying phone numbers or other data, or slowness. Information The messageon...

• Setting Default User Information

  Overview As an AlertFind administrator, you can define the default settings that apply to all users for weekend days, time zone, and business hours. Improper settings for these fields may result in SM...

• Implementing DKIM for AlertFind

  Overview You want to implement DKIM (DomainKeys Identified Mail) in AlertFind to ensure that your messages are not altered in transit. Solution Open a Support ticket and request implementation of DKIM...

• AlertFind Users See Different Numbers When Receiving US-Based Alerts Outside of the US or Canada

  Overview You have configured your AlertFind site with a US-based telephone number. When you send out Notifications that are received by users who are not in North America, they may see that a differen...

• Managing Default Notification Profiles

  Overview As an AlertFind administrator, you can define the default settings that apply to all users for Default Notification Profiles, which set the order in which devices should be contacted for a no...

• Managing Default Notification Rules

  Overview Notification rules define which notification profile is used to contact users during a notification. The default notification rules are Business Hours, Weekend, and After Hours. You can defin...

• Can the PIN Be Disabled in AlertFind?

  Overview During the initial configuration of your AlertFind instance, you are required to establish a PIN (Personal Identification Number) that is used to authenticate users connecting to your Hotline...

• Allow Admins and Team Leaders to Respond on behalf of Users

  Overview If you are sending AlertFInd notifications and recipients reply to you outside of AlertFind you might want to enable your Admins and Team Leaders to Respond on behalf of recipients. Informati...

• AlertFind Chicago Data Center Notification MTA(s) to Whitelist

  Overview If you are using AlertFind email notifications you might need to whitelist AlertFind notification Mail Transfer Agents for Chicago Data Center if you are using https://chicago.alertfind.com/ ...