Overview

If you are using AlertFind roster import you might notice that automated import process stopped working suddenly.

Information

This might be related to a problem in the configuration MAP file, contact support and provide failing roster CSV file to resolve the issue.

<supportagent>

Prerequisites

• EPA Admin or EPA Management role.

• Failing roster CSV file provided by the customer.

Solution

Check that column values in the roster file are matching row values from the Map file.

• Example roster CSV file column values
  
• Example Map file row values
  
  ​

</supportagent>

Testing

When issue will be fixed wait for the next automated roster import or trigger an import/simulated import manually to confirm resolution.