Overview

You might notice that your automated roster import process is failing if workflow ADP authentication information is missing or configured incorrectly. This might be a result of authentication certificate expiration.

Information

Contact Support Team to open a ticket which will be escalated to our Professional Services Team for resolution and prepare to provide authentication information you provided when automated roster import was initially configured. This might include

• Client ID

• Client Secret

• Certificate (PEM)

• Key

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Solution

Confirm that roster import is failing by checking import history and escalate the issue to the Professional Services Team by creating a JIra ticket under JVPROFSVCS project.

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