Overview

If you are utilizing AlertFind automated roster import using Workday connector you might notice that users who should have been removed are still present.

Information

This might be a result of an inefficient automated roster import schedule. Contact support to resolve this issue.

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Solution

Analyze roster import schedule by checking import history dates on AlertFind portal under Application Settings > Data Management Settings. If the update schedule is not frequent enough, e. g. running weekly instead of daily - you will need to escalate the issue to Professional Services Team using JVPROFSVCS Jira project.

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