Overview

You have sent an AlertFind SMS notification and responded to it via SMS but your response hasn't been recorded and notification escalation hasn't stopped.

Information

This might be a result of an SSL certificate problem on our side. Contact support and provide notification time and date along with a screenshot of SMS reply from your phone.

<supportagent>

Solution Steps

As this might be an SSL certificate problem causing the issue, it should be escalated to SaaS Team as a SaaS Incident under CENTRAL project with the following information:

• Customer Name
• Customer ID
• Back End ID
• Notification Time and Date
• Notification ID
• Screenshot as proof of SMS confirmation which wasn't recorded.

</supportagent>