Overview

You have sent an AlertFind notification but haven't received it or it has been delivered with a significant delay to your SMS device.

Information

This might be a result of an outage or a back-end service problem, Contact support after checking notification log to escalate the issue. Check AlertFind status page for open outages.

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Prerequisites

• Check AlertFInd status page.
• Check notification log to confirm there is a problem before escalation.
• Try to send yourself SMS notification using AlertFind demo instance.

Solution Steps

Escalate the issue to Operations Team using CENTRAL Jira project mentioning details from the notification log. Ask to check Provato service as a possible cause, e. g. MOAFCID-44108.

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