Overview
You want to create a Notification to gather 10 "Emergency Responders" from two groups, Group 1 and Group 2. The Notification is set to go out to Group 1 first and only 6 people respond, the Notification is sent to Group 2 to gather the remaining 4. The 5th person from Group 2 who responds will be notified that the limit has been reached.
Solution
- Follow the steps to Create a Response with the Notification Editor
- Set the Response Limit to 10
- Set Response Limit Handling and Allow Response Data to On
- Use the Notification Editor to use an Escalation Pattern that calls Group 1, waits 10 minutes, then calls Group 2
Because the same Response with a Response Limit is being sent to different Groups on the Escalation Pattern, the count of Responders is not lost. If the limit is 10 and 4 respond from Group 1, a maximum of 6 can respond from Group 2. This can be extended to more groups.
Priyanka Bhotika
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