Overview

If you are using AlertFind mobile application you might notice that you are unable to log in to AlertFind using mobile app and password reset email is not being received. Admin password reset is not solving the problem either. You are getting "Failed to initialize backend service: Your password has changed. Re-authenticate to proceed." error in your mobile application.

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Information

This might be a problem with mobile application you are using. Ask AlertFind Admin to reset your password and check your username but log in using AlertFind web portal. If you are able to log in using portal, then try the following:

• reinstall the application or simply clear application cache on your device.
• make sure that you are using correct credentials and region, ask your admin or support team to confirm.