Articles

Articles related to AlertFind Users

• Editing User Details

  Overview Administrators can edit information in a user's account, create team leaders and assign permissions to control what types of information users can view and edit. Information Fields Must Be En...

• How to View or Change User Permissions in AlertFind

  Overview You would like to view or change user permissions in AlertFind and/or would like to configure one or more users as an Administrator. Solution AlertFind describes two classifications of users ...

• Changing a User’s Password

  Overview Users use their passwords to login into AlertFind to access notifications, incidents, or their user accounts. In cases where the Forgot Password link is not working or you want to do this and...

• Administrator Not Appearing in Team

  Overview You added an Administrator to a Team, but they are not shown in the Sub-Team you want them to be the Administrator of. Solution This situation can occur when the Administrator is added while ...

• Creating AlertFind Users Manually

  Overview In addition to being able to Import users and Integrate AlertFind with EMS, you can manually create users as you need to.  Solution Verify that you are logged in with the correct team securit...

• Assigning User Roles in AlertFind

  Overview All AlertFind Users must have a Role assigned to them which is either User or Administrator. Roles define the general functions the user can perform. On top of these Roles, users can be desig...

• Check AlertFind User's Teams Membership

  Overview You can check a particular user's team member in AlertFInd UI. Solution You need either an admin role or a team leader permissions for a particular team in which the in question user is a mem...

• Azure Active Directory Synchronization Fails When MFA is Enabled

  Overview When the Azure Active Directory (AD) account used by AlertFind to connect to the Azure AD has Multi-Factor Authentication (MFA) enabled, the AlertFind Azure AD Connector will be unable to pul...

• Unable to Login to AlertFind - User has been Disabled after Removal from Company's Roster Import

  Overview You might be trying to log in with account credentials that were previously confirmed as functional but AlertFind portal is responding with Sorry, we were unable to authenticate those credent...

• AMS Integrated AlertFind Admins cannot Log in with Error "The credentials you provided cannot be determined to be authentic."

  Overview If your user has Admin permissions in AlertFind and you are utilizing AlertFind - EMS Authentication Integration you might experience an error The credentials you provided cannot be determine...