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Articles related to AlertFind Users

  • AlertFind Access Details for a Newly Created User

    Overview You might notice that when you create a user manually in AlertFind you might need to provide user details for a newly created user. You will be asked to input a username and password when you...

  • Team Leaders are not able to View Personal Phone, Email for their Team

    Overview You might notice that your Team Leaders are not able to view private contact information for their team members, e. g. emails, private cell phone numbers.   Information Team Leaders need View...

  • Change Your AlertFind Password

    Overview You might want to change AlertFind password for security reasons. Prerequisites Access to AlertFind. Solution Log in to AlertFind. Open AlertFind portal URL depending on the datacenter you we...

  • Unable to Login to AlertFind - Password Reset Doesn't Work

    Overview If you are trying to log in to AlertFind after a few months you might notice that you are unable to log in with credentials you have used before and the password reset link doesn't work. Prer...

  • AlertFind Admin is Redirected to EMS after Authentication

    Overview You might notice that while trying to authenticate as AlertFind admin or team leader you are being redirected to EMS portal if you are using your Windows Active Directory Authentication with ...

  • Unable to Log in to AlertFind - Browser Cache Problem

    Overview You might be trying to log in to AlertFind portal but unable to and even password reset doesn't solve the problem. Information Clear browser cache and try again. FIrefox Chrome...

  • Assign AlertFind Admin Role Manually

    Overview If one of your users needs to be promoted to an admin role quickly, you might want to assign an admin role manually using AlertFind UI. Prerequisites Admin role. Solution Log in to AlertFind ...

  • AlertFind Admin Rights Revoked after Import - CSV File Issue

    Overview If you are importing your users' data using roster import and assigning admin role based on the name of groups, you might notice that admin role has been lost after a recent roster import.   ...

  • Create AlertFind Group based on just Name

    Overview If you are using AlertFind you might want to send notification to a group of users selected by Name only. Information The best way to create a group based upon just name is to create a Broadc...