Articles

AlertFind Administration articles

• AlertFind Portal Unavailable - This site can’t be reached

  Overview If you are trying to open AlertFind portal you might notice that it is not available and you are getting This site can’t be reached error. Information Check https://status.alertfind.com/, dou...

• Configure SMS Devices Using AlertFind SmartContact

  Overview If you are using AlertFind SmartContact to collect and configure contact cell phones, you might also want to collect and configure SMS devices. Information AlertFind SmartContact is configure...

• AlertFind SmartContact Bumps and Stats Reset

  Overview If you are using AlertFind SmartContact to collect and configure AlertFind contact information, you might want to reset AlertFind stats and bumps progress in case you don't like current Smart...

• AlertFInd SmartContact Reports do not Show Date and Time of Email Bumps

  Overview If you are utilizing SmartContact to collect and configure AlertFind contact information you might want to check reports to find out when exactly email bump communication was initiated. Infor...

• Configure AlertFind SmartContact exact Date and Time of Emails

  Overview If you are using SmartContact to collect and configure AlertFind devices you might want to set exact time and date of email bumps to know exactly when emails will be sent out. Information Whi...

• Unable to Log In to AlertFind Portal - "Our Apologies" Error

  Overview If you are using old AlertFInd URLs with *.messageone.com domain you might get an Our Apologies... error. ​ Information URLs based on *messageone.com domain have been decommissioned and shoul...

• Unable to Log in AlertFind - Authentication Page Keeps Loading

  Overview If you are trying to log in AlertFind you might notice that the authentication page keeps loading after credentials input. Information Try the following steps: Clear browser cache. Try anothe...

• AlertFind Email Notification Not Delivered with A Company Domain in FROM Address

  Overview If you are sending AlertFind email notification you might notice that it is not being delivered and received by recipients. Solution This might be a result of a recipient's mailbox spam prote...

• Add Customer's Subdomain to AlertFind Portal URL

  Overview If your company is using AlertFind web portal you might want to change its' URL to a branded with your company one, e. g. yourcompany.alertfind.com instead of classic AlertFind URLs for diffe...

• Unable to Log in AlertFind Portal "No Message Available" Error

  Overview If you are trying to log in AlertFind portal you might be unable to and getting error No Message Available. ​ Information This might be a result of database issues. Contact support to report ...