Articles

Articles related to AlertFind notifications

• Responding to AlertFind Notifications

  Overview AlertFind Notifications can include the option for recipients to respond in a variety of ways, depending on the Device the Notification is being sent to. Notifications that are sent to recipi...

• Resend a Notification to Non-Responders

  Overview AlertFind Notifications can be re-sent to users who have not yet responded to the Notification. Resending a Notification is not automatic and must be done manually. AlertFind considers resent...

• Understanding the Results of Completed Notifications

  Overview After an AlertFind notification is complete reports are generated that inform you of the results and you would like to know how to interpret them. Information A notification is considered com...

• How to Launch Notification Tasks by Using an Incident Template Quick Launch ID

  Overview If your AlertFind instance has notification templates, broadcast groups, or escalation groups with Quick Launch IDs, you can launch a notification using the Hotline or Hotline Pro voice inter...

• Creating a Notification Template with a Response Limit

  Overview You need to create a Notification that is sent to a group of people that includes an Escalation Pattern, but you only need a response from 1 or a small number of recipients. For example, to c...

• Use the Response Editor

  Overview The Response Editor is used to set the available responses for a notification. A default set of responses are available when a template is chosen. Responses can be limited to accept a certain...

• Use Escalation Override to Configure a Custom Escalation

  Overview You've configured a Basic Notification and would like to establish an escalation pattern where, as an example, the recipient is sent an SMS text message first, then calls the recipient's cell...

• Changing the Default Response Limit in the AlertFind Response Editor

  Overview The AlertFind Response Editor sets the Default Response Limit is set to '0' by default and you would like to change it to a different value. Solution Currently, AlertFind does not have a sett...

• What Might Cause an AlertFind Notification to Report 'Call rejected'

  Overview An AlertFind User reports that they did not receive a call. Investigating the logs reveals that the system recorded 'Call rejected' when the call was made and you would like to know what caus...

• Using Zoom or Google Meet Conferencing with AlertFind Notification Template

  Overview You would like to configure your AlertFind Notification to allow recipients to join a Zoom conference. AlertFind supports Zoom or Google Meet (and any other) telephone conferences, but not vi...