Articles

Articles related to AlertFind notifications

• AlertFind Keeps Notifying Recipients After a Recorded Response

  Overview If you are sending AlertFind notifications you might notice that even though some users have responded, notifications won't stop. Information This might be a result of Response Limit paramete...

• Unable to Add the Same Recipient in Notification List Twice after a Delay

  Overview If you are creating an AlertFind notification you might notice that you are not able to add the same recipient twice after adding a delay. Information This might be an AlertFind User Interfac...

• AlertFind Text Notifications in Spanish are not Displayed Properly.

  Overview If you are sending notifications in a language other than English that has special characters, e. g. Spanish, you might notice that such characters are not properly displayed in text messages...

• Cancel AlertFInd Notification

  Overview If you have sent an AlertFind notification you might want to cancel it in case further attempts or escalations are no longer required. Solution You can cancel ongoing notifications to abort d...

• Recall AlertFInd Notification

  Overview If you have sent an AlertFind notification you might want to recall it because of a mistake or an unexpectedly changed situation. Solution However, you cannot recall notifications that were a...

• Unable to Attach a File to AlertFind Email Notification

  Overview If you are trying to attach a file to AlertFind email notification you might be getting an error: An error has occurred. Please try again or contact an AlertFind administrator for assistance....

• Opt-out of AlertFind Notifications

  Overview If you are using AlertFind to send SMS and Email notifications you might want to know how recipients can opt-out of further notifications for compliance reasons. Information Unsubscribe Email...

• AlertFind Won't Stop Notifying after Cancellation

  Overview If you are using AlertFind to send notifications, you might notice that calls are still being executed even after you have cancelled notification.   Information Check notification log to conf...

• AlertFind SMS Notification is not Delivered - Outage

  Overview You have sent an AlertFind notification but haven't received it or it has been delivered with a significant delay to your SMS device. Information This might be a result of an outage or a back...

• Reply to AlertFind Notification on behalf of a User

  Overview If you are sending AlertFInd notifications and recipients reply to you outside of AlertFind you might want to record a response on behalf of a user.   Solution Prior to using these steps you ...