Articles

AlertFind articles related to Manual and Automated Roster Imports

• AlertFind Automatic Import Fails with Error: Unexpected search error (Get by DN)

  Overview When reviewing your results from an automated import and you are using Active Directory as the source you find an error similar to: errorMessage: { lde_message: 0000208D: NameErr: DSID-031002...

• After Emailing Your Roster to AlertFind You Receive an Error

  Overview You have been updating your Roster by emailing af.support@aurea.com but are now receiving the following error message: Mailbox unavailable. The server response was: 5.7.54 SMTP; Unable to rel...

• Update AlertFind Roster with the File Uploaded to the SFTP Folder

  Overview You have uploaded a new CSV file under your folder on the SFTP server/site and would like your roster to be updated with this new file.   Information The roster update process has been automa...

• Team Leaders, Other Users, or Administrator Roles Are Missing After Import in AlertFind

  Overview After completing a Roster Import into AlertFind you notice that your Team Leaders or other team members or their Administrator Roles are missing. Information This situation can occur if your ...

• Send Email Notifications about Processed Roster Imports

  Overview If you would like to have more control over your automated roster file import process and avoid missing imports in case automation fails, we can offer email notifications about processed impo...

• Automated Roster Import is not Running due to Blank Lines in the CSV file

  Overview After uploading your CSV file to the AlertFInd automated roster import server you might notice that it is not running, failing or user data is not being updated. Solution This issue might be ...

• AlertFind Active Directory Connector Inbound IPs to Whitelist

  Overview You are using an AlertFind Active Directory Connector which requires inbound connections from our IPs on the port you provided to support during configuration. Information Allow the following...

• Customer's AlertFind Roster Import Integration Active Directory Endpoint IP Change

  Overview You might be changing your Active Directory endpoint IP which is used for AlertFInd roster import Integration in case your ISP is changing or for some other reason. This IP address is used to...

• Export Time Zones List from AlertFind UI

  Overview You might want to export a list of AlertFind time zones to map its' values to users in your roster import CSV file.  Solution A list valid on June 2021 is attached to the article, it is unlik...

• Workflow to Import Users into Alertfind is Failing due to Time Out after 3 Hours.

  Overview If you are using an AD connector for AlertFInd roster import, you might notice that the workflow to import users into Alertfind is failing as it times out after around 3 hours.  Information T...